With the flood now three weeks behind us, the mud washed away from the stations and the bikes of CityCycle still to reappear in the flood affected areas it seems CityCycle has another mess to deal with.
At 5:12 pm on Friday the 5th CityCycle sent a message to all subscribers that they would receive an additional months subscription due to the flood. The message was sent to all 1306 subscribers including all their emails in the “to” field – Oops.
As @BrissyFail said on twitter – “Oh #citycycle, how shit you are. Cost ratepayers $8m and only 1,306 users? $6,125pp. Very expensive bikes!”
At least now we have an accurate count of the number of subscribers. Six months and 1306 subscribers – shame.
Update! The actual number of subscribers is 3590. Thanks to @HowManyPandas in the comments
For a similar duration from launch DublinBikes had 25,000 subscribers and that included an Irish winter!
In the Brisbane Times CityCycle chief executive Steve O’Connor said it was a “regrettable” human error and apologised to subscribers.
“We’ll have to do a review of our procedures internally to make sure it doesn’t happen again,” he said.
“It’s regrettable and we will be apologising to all the subscriber base.
“It’s unfortunate because we were trying to do something that was positive as a goodwill gesture to try to give them some relief, because they were unable to use the scheme during the floods.
“But it backfired on us, but that’s life.”
Mistakes happen and I’m sure that the person responsible for this is feeling very bad today but there just seems to be one thing after another that is preventing CityCycle being the success that it should be. Yet again this is another issue that will put a bad taste in the mouth of anyone considering subscribing. Can I trust CityCycle with my information?
Please CityCycle, look at the systems around the world, how they are working and copy what they’re doing. It’s not rocket science.